daka79 Privacy Policy — Your Data, Explained Clearly

1 Information We Collect

daka79 collects personal information in order to operate the platform, process transactions, verify player identities, comply with anti-money laundering obligations, and deliver a personalised gaming experience. We collect information in three ways: information you provide to us directly, information generated automatically by your use of the platform, and information received from third-party service providers.

1.1 Information You Provide Directly

When you register for a daka79 account, make a deposit, request a withdrawal, contact support, or participate in a promotion, you may provide us with the following categories of personal information:

• Identity information: Full legal name, date of birth, gender, and national identification number (NID) or passport number, as required for Know Your Customer (KYC) verification.
• Contact information: Registered email address, mobile phone number (used for OTP verification and account communications), and residential address including division, district, thana, and postcode within Bangladesh.
• Payment information: Mobile wallet account numbers (bKash, Nagad, Rocket, Upay), bank account details (Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank), or card details (Visa, Mastercard) provided for deposit and withdrawal processing. Note: full card numbers are not stored by daka79; they are handled exclusively by our certified payment processors.
• Verification documents: Scanned or photographed copies of government-issued identity documents, proof of address documents, and proof of payment method ownership, submitted during KYC verification.
• Communications content: Messages, transcripts, and attachments exchanged between you and the daka79 customer support team via live chat or email.
• Responsible gaming preferences: Self-exclusion requests, deposit limit settings, session time-out preferences, and any written statements provided in connection with responsible gaming requests.

1.2 Information Collected Automatically

When you access and use the daka79 platform, certain technical and behavioural information is collected automatically by our systems:

• Device and browser data: IP address, device type, operating system, browser type and version, screen resolution, and language settings.
• Usage and session data: Pages visited, games launched, session duration, bet amounts, game outcomes, deposit and withdrawal timestamps, login timestamps, and navigation paths through the platform.
• Geolocation data: Approximate geographic location derived from your IP address, used to detect access from restricted regions and to comply with applicable regulations.
• Cookie and tracking data: Data collected via cookies, web beacons, and similar tracking technologies as described in Section 4 of this Policy.

1.3 Information from Third Parties

daka79 may receive supplementary information about you from trusted third-party service providers, including:

• Identity verification service providers who confirm the authenticity of the documents you submit during KYC.
• Payment processors who confirm the status of deposit and withdrawal transactions and flag potentially fraudulent payment activity.
• Fraud detection and anti-money laundering (AML) screening services that cross-reference player data against sanctions lists and adverse media databases.
• Analytics partners who provide aggregated, anonymised insights into platform usage patterns. These partners do not share individually identifiable data with daka79.

2 How We Use Your Data

daka79 processes personal data for specific, defined purposes. We do not use your data for any purpose that is incompatible with the reason for which it was collected. The table below sets out the primary purposes for which we process personal data and the legal basis on which we rely for each processing activity.

2.1 Promotional Communications

daka79 will only send you direct marketing messages — including promotional emails, SMS messages, and in-platform notifications about bonuses, seasonal offers, and new games — where you have explicitly opted in to receive such communications. You may withdraw your consent to receive promotional communications at any time by updating your account notification preferences or by contacting support via live chat. Withdrawal of consent does not affect the lawfulness of any processing carried out prior to the withdrawal.

2.2 Automated Decision-Making

daka79 uses automated systems to detect certain categories of suspicious activity on the platform, including potential fraud, duplicate account creation, and patterns indicative of money laundering. Where an automated system flags an account for review, a trained member of the daka79 compliance team will conduct a manual review before any account action is taken. daka79 does not make binding decisions about individual players on the basis of automated processing alone, without human oversight.

3 Data Sharing & Third Parties

daka79 does not sell, rent, or trade your personal information to third parties for their own commercial purposes. We only share your personal data with third parties in the circumstances described below, and only to the extent necessary for the stated purpose.

3.1 Service Providers and Data Processors

daka79 engages third-party service providers to perform specific functions in support of the platform's operation. These providers act as data processors on daka79's behalf, meaning they process your data only on daka79's documented instructions and are contractually prohibited from using your data for their own purposes. Categories of service providers include:

• Payment processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, and Mastercard payment networks and their respective technology intermediaries, who process transaction data to execute deposits and withdrawals.
• KYC and identity verification providers: Third-party services that verify the authenticity of identity documents submitted by players during the account verification process.
• Fraud and AML screening providers: Services that cross-reference player and transaction data against sanctions screening databases, politically exposed persons (PEP) lists, and adverse media sources to meet anti-money laundering compliance requirements.
• Customer support platform providers: The technology platform that powers daka79's live chat and email support infrastructure. Support transcripts are stored on this platform's servers.
• Game studio providers: Game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi whose games are integrated into the daka79 platform. These studios may receive a session identifier and anonymised player ID to facilitate gameplay but do not receive your full personal identity information.
• Hosting and cloud infrastructure providers: The servers on which the daka79 platform and its databases operate. All data stored on these servers is encrypted at rest.

3.2 Legal Disclosures

daka79 may disclose personal information to competent authorities, law enforcement agencies, financial regulators, or courts where we are required to do so by applicable law, court order, or regulatory directive. daka79 will not disclose personal information beyond what is strictly required to comply with the legal obligation in question. Where legally permitted, daka79 will notify the affected player that a disclosure request has been received.

3.3 Business Transfers

In the event that daka79 undergoes a merger, acquisition, restructuring, or sale of all or substantially all of its assets, player personal data held by daka79 may be transferred to the acquiring or successor entity as part of that transaction. daka79 will take reasonable steps to ensure that any such transfer is subject to equivalent data protection commitments to those set out in this Privacy Policy. Players will be notified via the email address registered to their account in the event of a material change to data controllership resulting from such a transaction.

4 Cookies & Tracking Technologies

daka79 uses cookies and similar tracking technologies to ensure the platform functions correctly, to remember your preferences, to maintain the security of your session, and to understand how players navigate the platform so that we can continually improve the user experience.

4.1 What Are Cookies?

A cookie is a small text file placed on your device by a website when you visit it. Cookies are widely used across the internet and are not harmful. They allow websites to recognise your device on return visits, maintain session state across page loads, and store lightweight preference information. Cookies do not give websites access to your device's files or personal information beyond what you have provided directly.

4.2 Types of Cookies Used by daka79

4.3 Managing Cookies

You can control and manage cookies through your browser settings. Most modern browsers allow you to view the cookies currently stored on your device, delete individual cookies, block cookies from specific websites, or block all cookies entirely. Please note that disabling strictly necessary cookies will prevent the daka79 platform from functioning correctly — in particular, you will not be able to log in to your account or maintain a game session if session cookies are blocked.

Instructions for managing cookies in common browsers can be found in the help documentation of your respective browser. The precise steps differ between Chrome, Firefox, Safari, Edge, and other browsers but typically involve navigating to the browser's Privacy or Security settings section.

5 Data Retention

daka79 retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or to meet applicable legal and regulatory retention obligations. The retention periods applicable to different categories of data are set out below.

When the applicable retention period expires, personal data is securely deleted or irreversibly anonymised. Where anonymisation is applied, the resulting data no longer constitutes personal data and may be retained indefinitely for statistical purposes. Deletion and anonymisation processes are carried out according to documented internal schedules.

Where a legal hold is in place — for example, because personal data is relevant to ongoing litigation, a regulatory investigation, or a law enforcement request — data will be retained beyond the standard retention period until the hold is formally lifted. Players will be notified of any extended retention where legally permitted to do so.

6 Your Privacy Rights

daka79 respects your right to understand and, where applicable, control how your personal information is used. The following rights are available to all registered daka79 players. To exercise any of these rights, please contact the daka79 data support team via live chat or by emailing [email protected] with the subject line "Privacy Rights Request".

6.1 Right of Access

You have the right to request a copy of the personal data that daka79 holds about you. Upon receipt of a verified access request, daka79 will provide a structured summary of your personal data within 30 days. This summary will cover the categories of data held, the purposes for which it is processed, and the recipients to whom it has been disclosed.

6.2 Right to Rectification

If any of the personal information held on your daka79 account is inaccurate or incomplete, you have the right to request that it be corrected. Minor corrections — such as updating your registered mobile number or email address — can be made directly through your account settings. Corrections to core identity information (name, date of birth, NID number) require submission of a supporting identity document and will be processed by the daka79 compliance team.

6.3 Right to Erasure

You may request the deletion of your personal data in certain circumstances — for example, where the data is no longer necessary for the purpose for which it was collected, or where you have withdrawn consent and there is no other legal basis for processing. However, daka79 is subject to mandatory retention obligations under anti-money laundering regulations that require certain data to be kept for a minimum of five to seven years. Where a retention obligation applies, daka79 will explain why full erasure cannot be carried out immediately and will confirm when the data will be deleted at the end of the retention period.

6.4 Right to Restrict Processing

You may request that daka79 restricts its processing of your personal data in specific circumstances — for example, while the accuracy of data you have contested is being verified, or while a formal objection to processing is being considered. During a period of restriction, daka79 will continue to store the data but will not process it for any other purpose without your consent.

6.5 Right to Object

Where daka79 processes your personal data on the basis of legitimate interest, you have the right to object to that processing. daka79 will assess the objection and cease processing unless we can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms, or where the processing is necessary for the establishment, exercise, or defence of legal claims.

6.6 Right to Withdraw Consent

Where processing is based on your consent — such as receipt of promotional communications — you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal. Following withdrawal of consent, daka79 will cease the relevant processing activity as promptly as is operationally practicable, and no later than within 10 business days.

7 Data Security

daka79 takes the security of your personal information seriously. We implement a layered set of technical and organisational measures designed to protect your data against unauthorised access, accidental loss, alteration, disclosure, or destruction.

7.1 Technical Safeguards

• Transport encryption: All data transmitted between your device and daka79's servers is encrypted using 256-bit TLS (Transport Layer Security). The daka79.net domain enforces HTTPS exclusively; unencrypted HTTP connections are automatically redirected.
• Encryption at rest: Personal data stored in daka79's databases — including identity documents, payment references, and account credentials — is encrypted at rest using industry-standard encryption algorithms.
• Password security: Account passwords are stored as salted cryptographic hashes. daka79 staff do not have access to your plaintext password and will never ask you for it.
• Access controls: Access to player personal data by daka79 staff is governed by a role-based access control (RBAC) system. Each staff member is granted access only to the data categories necessary for their specific job function. Access privileges are reviewed quarterly.
• Two-factor authentication: daka79 supports and encourages the use of two-factor authentication (2FA) on player accounts to provide an additional layer of protection against unauthorised login.
• Penetration testing: daka79 commissions periodic penetration testing and security audits by independent third-party security specialists to identify and remediate vulnerabilities before they can be exploited.

7.2 Organisational Safeguards

• All daka79 staff and contractors who handle personal data are required to complete data protection training as a condition of their engagement.
• Third-party service providers who process data on daka79's behalf are subject to due diligence assessments before engagement and are required to sign data processing agreements that impose equivalent security obligations.
• daka79 maintains a documented incident response plan for managing personal data breaches, including procedures for containment, assessment, notification, and post-incident review.

7.3 Data Breach Notification

In the event of a personal data breach that is likely to result in a high risk to the rights and freedoms of affected players, daka79 will notify those players without undue delay. The notification will describe the nature of the breach, the categories and approximate number of individuals affected, the likely consequences, and the measures taken or proposed to address the breach. Where a breach is contained quickly and the risk to individuals is assessed as low, individual notification may not be required; in such cases the breach will be recorded internally.

8 Policy Updates & Contact

8.1 Changes to This Privacy Policy

daka79 may update this Privacy Policy from time to time to reflect changes in our data processing practices, changes in applicable law, or improvements to the platform. Where a change is material — meaning it significantly affects how we use your personal information or the rights available to you — we will notify all registered players via the email address associated with their account at least 14 days before the change takes effect. We will also display a prominent notice on the daka79 platform for the same period.

Minor or administrative updates — such as corrections to typographical errors, clarifications that do not change the substance of any provision, or updates to contact details — may be made without prior notice. The "Last Updated" date at the top of this page reflects the date on which the most recent version of the Policy was published. We encourage you to review this Policy periodically to stay informed about how daka79 protects your personal information.

Your continued use of the daka79 platform following the effective date of any revision to this Privacy Policy constitutes your acknowledgment of the updated Policy. If you do not agree with any changes, you should cease using the platform and may request account closure in accordance with the process described in the daka79 Terms & Conditions.

8.2 Contact Us About Privacy

If you have any questions about this Privacy Policy, wish to exercise any of the rights described in Section 6, or wish to raise a concern about how daka79 has handled your personal information, please contact us using one of the following channels:

• Live chat: Available 24/7 through the daka79 platform. This is the fastest channel for general queries and account-level requests.
• Email: Send your query to [email protected]. For formal privacy rights requests, use the subject line "Privacy Rights Request". For data breach concerns, use the subject line "Data Security Concern".
• Response time: daka79 aims to acknowledge all privacy-related emails within 5 business days and to provide a full response within 30 days of receiving a verified request.

daka79 is committed to resolving all privacy concerns raised by players promptly and fairly. If you are not satisfied with our response to your privacy concern, you may escalate the matter through the formal complaints process described in the daka79 Terms & Conditions.